SHOP WITH CONFIDENCE

We want all of our customers to feel completely comfortable when they shop with us - to have no worries about giving us their credit card details and to have the confidence to know that what is ordered is in fact what is received.

If you have taken the time to look at the information page we have on how to use our shopping cart you will already know that we operate all our sales through a 100% Thawte verified secure server. We also have a privacy policy which states that we will never pass your details on to a third party and we operate a 14 day no quibble returns policy.

Customer Verification

Still not sure?.......Why not have a look at what some of our customers have had to say about our products, our service and our site. Here are a few of the comments that we have received over the past few years:

I would like to say that I have now received my order - thank you. Parcel Force were very good, because somehow I did not put the correct address for delivery - I missed a line out! The parcel arrived and all the items were in tip top condition. Thank you again and I look forward to browsing your websie again very soon.
V McCarthy, 17 November 2009

The subject order arrived this morning. Delighted.
R Bliss, 17 November 2009

Thank you very efficient - my order arrived today.
K Farnsworth, 16 November 2009

Order arrived today. Packaged with care for safe transit. Excellent service. Thank you.
M Melville, 12 November 2009

Thank you so much for your reply and guess what the item was delivered safely this afternoon! The packaging was superb - a great job, thank you.
J Davis, 6 October 2009

Many thanks for the order, super product, very pleased
Bob, 10 September 2009

I have received my order and I am so pleased with everything you have sent me, they are just what I hoped they would be. Thanks.
C Gibbons, 8 September 2009

Thank you so much for your efficiency in packing and despatching my order so quickly - it's just arrived, beautifully packaged and in perfect order. I'll be back.
M Keynes, 20 August 2009

Thanks so much for the status updates - great service! Cheers.
Clare, 19 August 2009

My new pans arrived safely yesterday afternoon. Thank you for your excellent service.
J McCoy, 28 July 2009

Will use your company again. "
L Ferguson, 6 July 2009

Just to let you know I have received my bread maker. It was beautifuly packaged and looks great. Thank you so much for your prompt service. I will recommend you to my friends and family.
D Houghton, 9 June 2009

Fantastic customer service. Thank you.
L Gathercole, 27 April 2009

I meant to e-mail when I received my last order to tell you how great I think your service is and to thank you for being so prompt on delivery, because I use the plate racks for displaying wall plates at Chrity Fund Raising events I do.
I have told my colleagues and friends about you service and products, so I hope that they will take the opportunity to find out for themselves how great The Cooks Kitchen is.
J Reynolds, 22 April 2009

Received, Thanks for the excellent service.
G Westwood, 3 April 2009

Just a quick note to say thank you so much for the wonderful (if not extravagant) BBQ. Special thanks to Rob who did a marvelous job with the packaging.
W Chan, 25 March 2009

I am very pleased with your prompt service and with the super bee mug. THANKS
L Hepburn, 23 March 2009

Just wanted to say THANK you for an excellent service. The item was received this morning.
F Davis, 6 March 2009

Received with thanks. Excellent service.
S Shillito, 24 February 2009

Just a quick e-mail to advise you that the replacement grater arrived at my home in Australia today. Many thanks for your prompt and reliable customer service.
D Greenslade, 10 February 2009

Hell just to let you know the Tagine arrived today, thank you very much it is lovely.
S Seddon, 10 February 2009

Received my order today...thank you so very much for your prompt service...I have alreday started cooking my cakes and can not tell you how pleased I am with the tins...I will definitely be using your site for future purchases.
H De Munck, 20 January 2009

Just a thank you to say my parcel arrived today and I am very plesed with both the spoon and the salt holder.
L Jackson, 19 January 2009

Just to let you know the order arrived, thank you very much - gift wrapping looks great.
S Hardy, 16 December 2008

I received the lovely wooden cook book stand yesterday, which is perfect. Thank you.
R Inglis, 10 December 2008

Many thanks for such excellent service.......these goods arrived today. Well done.
G Wright, 5 December 2008

Just received the above order which was an object lesson in how to pack goods for transit. I have received goods from much larger companies that were falling out of their packaging. Well done!.
C Wills, 1 December 2008

Many thanks....my order arrived on Thursday evening...it is great. Thanks for your assistance.
Lee, 22 November 2008

I received my order, thank you! everything perfect - very happy as they are all presents for Christmas. I will be using you again in the future. Have a lovely Christmas.
R Sofat, 22 November 2008

Thank you for sending my order. It has arrived safely. Very efficient service.
A Hordern, 18 November 2008

I should just like to thank you for the speedy despatch of the oyster plate I ordered and to let you know I am delighted with it.
J Brown, 14 November 2008

Many thanks for your prompt service.
M Robinson, 13 November 2008

Just to confirm that my order for the red bean pot arrived this morning at 9.30am. Looks great, I am very pleased with it. Thanks for your prompt service.
J Pavitt, 28 October 2008

I got my jug this morning. I love it. It makes the milk heat up a lot quicker
A Thornton, 3 October 2008

Thank you. I received the replacement glass and I am pleased with your responsiveness on this. I am a very satisfied customer.
M Hollewand, 2 October 2008

I would like to say THANK YOU!!! for getting my order to me today, it has helped me a lot, I will be sure to use you again in the future. Thanks again.
J Mayo, 10 September 2008

Cutlery tray arrived today already installed in my new sideboard drawer with my best cutlery in it...absoluteley brilliant!!Many many thanks will shop again.
S Parker, 20 August 2008

Order received - thank you - very pleased.
M Grant, 1 August 2008

Received this morning - in a HUGE box. Am very pleased with the quality of the mugs, and my mother was delighted with her pressie too.
I would recommend your site and products to others - very many thanks.
C Benton, 31 July 2008

The order was received this morning, thanks for your excellant service.
R Gibson, 18 July 2008

Just to let you know my order for the 6 plates from Jersey Pottery have arived safely. My daughter is absolutely delighted with them. Thank you for your efficient service.
M Chamberlain, 28 June 2008

My bread crock arrived yesterday - completely in tact. Thank you for the careful packing.
S Ackerley, 21 June 2008

Order reeceivd, in good order (sorry for the pun!). Many thanks for your prompt service it is much appreciated.
M Flaxman, 18 June 2008

Many thanks for your prompt attention to my order, will most certainly recomend you to all my friends.
G Tyler, 9 June 2008

Thanks for your prompt service. Also the item was packed very securely.
S Novak, 17 May 2008

I just wanted to thank you enormously for your fantastic customer service. I shall certainly add you to my favourites for next time I am buying kitchen things.
J Illingsworth, 1 May 2008

Just to say I received my order and all is fine...very well packaged...and thank you very much...already in use.
J Roantree, 31 March 2008

Thanks for fantastic speedy service.
C Watts, 19 March 2008

Thank you for my order it arrived today wrapped very securely. I am delighted with my order
J Barrett, 12 March 2008

Unfortunately this machine broke after a month but I received the replacement you sent yesterday and it's fine.
Quick, no quibble replacement of a defective unit - excellent service! Many Thanks.
Geoff, 4 March 2008

I am very impressed with how swift your reply has been, The Cooks Kitchen website really look after their customers! Thank you for informing me of the whereabouts of my order, you have been extremely helpful.
Sue, 29 February 2008

Thank you very much, the items that I ordered arrived this morning. It's such a fast delivery.
Victoria, 23 February 2008

Received it today, thanks - perfectly packaged. It also makes a mean cup of coffee or two
Bruce, 18 February 2008

Just to let you know I have received all of the knives. I was grateful for your excellent customer service by responding promptly to my e-mails.
Helen, 16 February 2008

Just writing to let you know that I received my order last week and I am very happy with the goods I received. Hope to use your company again in the future.
AnnMarie, 18 February 2008

Thank you for your help - the parcel has now been safely delivered and all is well. I did appreciate both yours and Lorna's help.
Fiona, 8 January 2008

I woudl just like to let you know how pleased we were with the soup bowls. Thak you very much we will most certainly use you again in the future.
Paula, 2 January 2008

Thank you for my order which I received today. The utensils are beautiful, really good quality, I am very pleased.
Pamela, 19 December 2007

I have recently placed an order with you and very much enjoyed using your web sie, which I found very user friendly.
Alison, 4 December 2007

Katherine you are an angel thanks for finding out for me.....
Julie, 13 November 2007

You are a star, thanks Lorna.
Kirstie, 23 October 2007

Thank you very much for your prompt reply and service. The brush arrived this morning. Very many thanks.
Barbara, 17 August 2007

Thank you ever so much for your prompt response, I received my order this morning nd am very peased with it. I look forward to shopping with you again in the near future .
Emma, 8 August 2007

Just a quickie to say thank you for such a wonderful service regarding my order with you. We are truely delighted with our products and will be recommending you to our friends and neighbours.
Rob, 3 August 2007

No problem thanks for letting me know. The rest of the order arrived on Tuesday, I am very pleased with everything I bought.
Pauline, 27 July 2007

Just to say thank you for sending me the piza stone instructions and to let you know that the wine cooler arrived yesterday, completing my order.
Amanda, 26 July 2007

Many thanks for the jellybag, ordered yesterday under your free postage offer. It arrived at 9.30 this morning, nicely packed and all for £1.35!
Margaret, 20 July 2007

Thanks very much for your prompt reply. I jumped the gun somewhat. The order arrived today and I am very pleased with it. Thank you very much.
Lianne, 2 July 2007

My rack that I ordered has arrived and is lovely. Thankyou for your amazing customer service.
Pat, 15 May 2007

That's very kind of you. Thank you so much for your prompt reply and excellent service.
Sandra Robertson, 16 May 2007

Thats fantastic..thankyou so much for that. That is what I call customer service!!
Avril Stanford, 8 May 2007

Hi just to say - Thanks for the great service - ordered 23rd April arrived today! Will tell my friends.
Pat Evemy, 24 April 2007

Thanks, the mixer actually arrived on Friday which exceeded my expectations. I love it already and have made two cakes and some cookies. Thanks you - Iam sure I am going to use it loads
Isobel Butt, 21 April 2007

Thank you for all your comments about Kitchen Ware