Postage and Packaging:

All products are shipped via our carriers CitiLink or Royal Mail and should reach you within 5 to 10 working days, although if an item is out of stock it could take up to 28 days to arrive - please advise us if you have a deadline to meet. If your order is to be shipped to a UK address you can pay an extra £3.85 to ensure next day despatch on items we have in stock.

As a special service to our customers and at your request we will gift wrap your kitchenware and attach a gift tag with a personal message from you to the recipient for a nominal cost of £2.95 per item wrapped.

Our shipping and handling charges are as follows:

* Please note the company reserves the right to charge additional postage and packaging costs for heavier items where the cost is not covered by the standard charges listed above.

All items purchased will need signing for. If you leave alternative delivery instructions ie. 'please leave in shed' we would be happy to do this but at the buyers own risk. Should parcels go missing we will of course be happy to provide you with proof of despatch.

Any orders that are shipped to a destination outside the UK mainland are done so at the buyers risk as we cannot track shipments once they leave the UK. We are of course happy to supply shipment documents to assist in tracing goods once they have left the UK mainland.

Any return of goods is done so at the customers cost - a refund of postage will be given if the goods, when inspected, are proved to be faulty or incorrectly sent.

There will be an administration fee of £5 in respect of any orders cancelled within 14 days of being placed. Cancellations after 14 days incurr no additional administration fee.

When you have received your kitchenware please e-mail us to confirm - we like to know that you have received your goods and are happy with them. If you have ANY problems or are worried about delivery contact us and we do what we can. Click here for details about our guarantee and complaints procedures.